Case: a chain of clinics increased website conversion after implementing a 3D virtual tour
Case: a network of clinics increased website conversion after implementing a 3D tour Briefly: Case 3D tour medicine conversion - a network of four clinics in Moscow and the Moscow region contacted us after six months of stagnation of requests from the site. In six weeks, we filmed all the branches, put together a single 3D tour and integrated it into the website. After two months, the conversion to sign up for a consultation increased from 2.1% to 2.9%, and the average time on the page almost tripled. A marketer from a network of private clinics came to us - four branches, specializing in ultrasound, endoscopy and outpatient surgery. The site was made a year ago: beautiful, with an operating room slider, a photo gallery, and a video greeting from the head physician. Traffic from the context was stable, but requests were stalled. After introducing a 3D tour from 360° Space, the conversion to the registration form increased by 38% in two months. Below is how we got there and what exactly we did. Task: to show sterility, which the photograph does not convey. The client’s main pain sounded like this: “People call and ask if your place is clean and if it doesn’t look like a district clinic.” The photographs did not relieve this anxiety - the patient always had the suspicion that they were taken from a favorable angle, and behind the frame there were shabby walls and a line to the wardrobe. They have already tried the video tour. We filmed a two-minute video from a drone and a Steadicam and uploaded it to the main page. According to the metric, 18% were watched - the majority left in the third or fourth second. The video imposes a pace: you are obliged to watch what the operator shows. And before the endoscopy, it is important for the patient to see exactly the room where he will find himself in a week. And not just two frames, but the entire room, from all angles, at its own speed. A standard 360° photographer wasn't an option either. The marketer said that they were sent estimates with the usual panoramic photography - spheres stitched into the player without transitions and without a floor plan. The result was a carousel of pictures, from which it was impossible to understand where you were. What was needed was navigation: I walked from the reception to the ultrasound room, looked into the bathroom, looked at the equipment up close. With floor plan, labels, clear captions. And most importantly - at four sites at once, so that the patient can choose the nearest branch. What we did: four branches, Matterport Pro3 and six weeks of work Filmed with a Matterport Pro3 camera - this is the model that provides accurate LiDAR measurements of rooms and photorealistic 134 MP spheres. This is critical for clinics: the texture of the tiles, markings on medical furniture, and inscriptions on office doors are visible. On budget cameras, all this goes to waste, and the “clean and sterile” effect is lost. The total area of the four branches is about 1,900 m². The largest facility (on Profsoyuznaya) is 720 m², the most compact (in Zelenograd) is 240 m². In our experience, in medicine, the shooting pace is slower than in offices: you have to figure out windows between appointments, hide equipment, remove other people’s faces and medical records from surfaces. Each branch took one day of filming plus half a day of preparation. What was included in the final round: A single start page with the choice of branch and an interactive map of Moscow Floor plans of each clinic with office labels and signatures of specializations Text prompts at key points - at the reception, wardrobe, ultrasound and endoscopy rooms Click on the transition from the “Pelvic ultrasound” label directly to the appointment form for the desired doctor Mini-map in the corner of the player so that the patient does not get lost Deadline from the first departure before delivery of the finished link - six weeks. Of these, about three were spent on the filming and processing itself, the rest on coordinating the labels with the head doctors (in the medical field, we always have long edits) and integrating the player into the website. The client chose mixed storage: the main tour was deployed in the 360° Space cloud so as not to load their hosting and maintain a stable response from the regions. At the same time, we put together an offline version for the head physician’s laptop - he shows it to partners on medical forums, where there is usually no Internet in the pavilions. Result: +38% to conversion and three times more time on the page Measurements were taken at two control points - a month before the launch and 60 days after. To exclude seasonality, the marketer compared the behavior of users from the same source (Yandex.Direct, search, brand keys) on the same pages of branches. Network figures on average: Conversion to the registration form: from 2.1% to 2.9% - an increase of 38% Average time on the branch page: from 47 seconds to 2 minutes 18 seconds Bounce rate: decreased from 41% to 27% Tour viewing depth: on average 8 transitions between areas, median - 6 A separate story - calls. The call center began to record that the question “is yours exactly like in the photos?” practically disappeared from the first thirty seconds of the conversation. Instead - specifics: “I saw office No. 3 on the tour, can I sign up there?” This relieves the operator and reduces the time spent on each entry. An interesting detail: the tour worked best on the endoscopy page. Apparently, there is maximum fear here - and maximum benefit from the opportunity to “walk” around the office in advance. On ultrasound, the increase was more modest, about 19%, but the basic conversion there was already higher. Similar projects from our practice can be seen below - there are medical facilities, commercial real estate, and sanatoriums. View all projects → Frequently asked questions How much does a 3D tour cost for a clinic with an area of about 500 m²? Focus on 90-140 thousand rubles for a turnkey object of this size - Matterport Pro3 shooting, post-processing, interactive markers, floor plan, integration into the website. The exact figure depends on the number of rooms, number of tags and deadlines. An accurate calculation is more convenient using the calculator on the website. Is it possible to add tags and add offices later without taking a new photo? Yes, labels, texts, links and forms can be edited at any time without visiting the site. A reshoot is only needed if you have rearranged the furniture, made repairs, or opened a new room that was not there in the first round. Where will the tour be stored and who owns it? There are three formats to choose from: 360° Space cloud with technical support, your own server or offline assembly for PC and VR headset. All sources and rights to the tour remain with you - we transfer project files upon request. Do you want a similar project? If you have a network of clinics, a private practice or one large clinic, we know how to film medicine in a way that does not disrupt the workflow and at the same time get a tour that really influences applications. We will calculate the cost for your area and tell you what was included in projects of similar scale. Calculate costProject catalogMatterport









